Last updated: [Insert Date]

1. Delivery Information

We aim to dispatch orders as promptly as possible. Delivery timescales will vary depending on product availability and location. Estimated delivery times are shown at checkout and confirmed in your order email.

We currently deliver to addresses within the United Kingdom only. If you require delivery outside of this area, please contact us directly at [Insert Contact Email].

Delivery Charges

Delivery charges are clearly displayed at checkout and are based on your postcode and the size/type of product ordered.

Please ensure all delivery details are accurate when placing your order. We cannot accept responsibility for delays caused by incorrect address information.

2. Failed Deliveries

If a delivery attempt is unsuccessful due to incorrect information or failure to receive the order, we may charge a re-delivery fee. Please contact us promptly to rearrange delivery if needed.

3. Returns Policy

We hope you are happy with your purchase, but if you change your mind, you have 14 calendar days from the date of delivery to request a return under the Consumer Contracts Regulations.

Eligibility for Returns

• Items must be unused and in their original packaging.
• Returns must be authorised by contacting us first at [Insert Contact Email].
• Customised or bespoke products are not eligible unless faulty.

Return Address

Please contact us for the appropriate return address and instructions before sending anything back. Returns sent without authorisation may be refused.

4. Refunds

Once your return has been received and inspected, we will issue a refund within 14 days. Refunds will be made via the original payment method.

We reserve the right to deduct any reduction in value caused by mishandling.

5. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please notify us within 48 hours of receipt. We will arrange for a replacement or full refund as appropriate, including any return delivery costs.

6. Contact Us

For any delivery or return-related queries, please email us at [Insert Contact Email].