Last updated: 25/07/2025

1. Delivery Information

• We aim to dispatch orders as promptly as possible. Delivery timescales will vary depending on product availability and location. Estimated delivery times are shown at checkout and confirmed in your order email.

  Delivery Charges

• Delivery charges are clearly displayed at checkout and are based on your postcode and the size/type of skip ordered.
• Please ensure all delivery details are accurate when placing your order. We cannot accept responsibility for delays caused by incorrect address information.

2. Failed Deliveries

• If a delivery attempt is unsuccessful due to incorrect information or failure to receive your skip, we may charge a re-delivery fee. Please contact us promptly to rearrange delivery if needed.

3. Cancellation Policy

• We hope you are happy with your purchase, but if you change your mind, you have 7 calendar days before the date of delivery to request a cancellation under the Consumer Contracts Regulations.

   Eligibility for Cancellations

• Returns must be authorised by contacting us first.

4. Refunds

• Once your cancellation request has been received and is within the allowed timeframe, we will issue a refund within 14 days. Refunds will be made via the original payment method.
• We reserve the right to deduct any reduction in value caused by mishandling.

5. Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please notify us immediately on receipt. We will arrange for a replacement or full refund as appropriate, including any return delivery costs.

6. Contact Us

• For any delivery or cancellation-related queries, please call us or use our contact form.